Please contact us before sending an item back so we can confirm the next steps for your order.
Start a return or exchange request
Email wholesale@thegypsybelleco.com with your order number, the item name, and the reason for your request. For an exchange, tell us the size or color you would prefer. We will review the order details and explain any applicable eligibility conditions, deadlines, return instructions, and costs before you send anything.
If return eligibility is important to your purchase, ask us to confirm it before ordering. Do not assume that every item is returnable or that a particular return window applies.
Item condition and packaging
Keep the item, original tags, and packaging while your request is reviewed. Avoid wearing, washing, altering, or damaging an item that you intend to return. Any specific condition requirements will be confirmed with your return instructions.
Please do not send a parcel to the business address without receiving the appropriate instructions. An unsolicited return may be difficult to identify or process.
Incorrect, damaged, or faulty items
Inspect your order when it arrives. If an item is incorrect, damaged, or appears faulty, email us promptly with your order number and clear photographs of the item, the issue, and the packaging. Please retain the item and packaging while we investigate.
Exchanges, refunds, and shipping
Exchange availability depends on the requested item and option being available. Where a refund is approved, we will confirm the amount, method, and any relevant deductions or shipping treatment. Payment-provider processing time may affect when a refund appears in your account.
Do not assume that return postage, original delivery charges, or replacement shipping are covered; we will confirm the applicable arrangements for your request.
Your consumer rights
This page does not limit rights or remedies that cannot lawfully be excluded under applicable consumer law. If you believe a product does not meet its description or you have another concern, contact us so we can review it with you.